Customer Support Specialist (AU Mortgage and Finance Broking, Hybrid)
ConnectOS, Philippines
Job Description
Salary: P35,000 to P40,000 (Monthly Package)
Schedule: Monday Friday (8:00 AM - 5:00 PM AEST)
What are we looking for?
Skills Required:
- A minimum of 2 years of experience in a customer-facing role, preferably in customer support, service, or help desk, and ideally within the financial industry.
- Prior experience in lending, particularly in a consumer-facing or phone-based capacity, with a preference for Australian mortgage lending.
- An exceptional communicator with outstanding customer service skills, strong interpersonal abilities, and excellent organizational skills. Proactive and solution-oriented mindset.
What will you do?
Inbound / Outbound Calls
- Ensures timely response to inbound calls.
- Efficiently resolves inquiries by addressing the root cause to meet customer needs.
- Initiates outbound calls as needed to address customer concerns.
- Adopts a "First Time Right" approach to resolve inquiries promptly whenever feasible.
Help Desk Ticket Management
- Supervise and oversee email and live chat communications.
- Handle a queue of support tickets with conflicting priorities.
- Investigate, address, or prioritize tickets using outbound calls, emails, or chats.
- Elevate tickets to the appropriate internal team or third-party partner with all relevant details when necessary.
- Keep customers informed about ongoing issues in a consistent and timely manner following SLAs.
Join the awesome team and enjoy these benefits amp; perks:
- Hybrid (1x day/ month, Office-based)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is the largest and most progressive aggregator group across Australia and New Zealand supporting a community of over 6,000 brokers and advisers. Helping over 300,000 customers settle over $130 billion worth of loans in 2022 and reaching a collective loan book of $350 billion.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.