Triage Technical Engineer (AU Pharmacy Technology Partner, Office-Based)
ConnectOS, Philippines
Job Description
Salary: P40,000-60,000 (Monthly Package)
Schedule: Monday Friday (8.00 AM- 5.00 PM ACT) *with required flexibility for overtime and weekend work when needed
What are we looking for?
Skills Required:
- Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Computer Engineering, or equivalent.
- At least 2 years of experience in triaging within a fast-paced client servicing, retail, or technical support environment is required.
- Experience should include strong troubleshooting and problem-solving skills, along with the ability to effectively prioritize and effortlessly adjust to evolving scenarios.
- Strong commitment to delivering exceptional client service and effective communication skills, both in written and verbal form. Proven track record in cultivating positive relationships with internal and external stakeholders.
Nice to Have:
- Proficient in using JIRA or equivalent
- Technical understanding and demonstrated experience including Microsoft Office suite, .NET frameworks and SQL), Hardware OR Healthcare industry, especially Pharmacy Dispensary duties (such as Pharmacy Dispense Technicians as well as Pharmacists).
What will you do?
- Responsible for both Inbound and Outbound contacts from clients seeking first-line response to Technical, Procedural and General enquiries for company’s Products amp; Services, inhouse application/software issues across all channels.
- Diagnose, Investigate, Resolve and Escalate client cases, employing technical knowledge, skills, experience and judgement to ensure performance within defined Service and Quality standards.
- Duties are normally performed within a Call Centre environment, and you must be available to work variable shifts, including After Hours and on the weekend as required by the business.
- Ownership of cases including meeting commitments, following-through and working with other parts of the organization to ensure a consistent and compliant approach to the relationship management of our clients.
- Identify areas of systemic importance (including in Product, Service, and Operations) and escalate to allow insight, remediation and knowledge sharing across teams.
Join the awesome team and enjoy these benefits amp; perks:
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is an innovative IT Services and IT Consulting company based in Sydney, Australia. They excel in creating software solutions for pharmacies that improve workflow efficiency. They also offer commercial payment solutions to renowned corporate entities in Australia, including government bodies and private enterprises in the real estate industry. With the capability to process millions of transactions annually, their customers benefit from a secure, efficient, and branded experience.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.