Sales Manager - 16287631288
Support Shepherd, Philippines
Job Description
Job Title: Sales Manager
Schedule: Monday-Friday9:00 AM - 5:00 PM EST
Salary Range: 1,200 to 1,500 USD per month
About The Company:
We are a logistics business that was established in 1998 in Albany, New York. At the end of 2022 we underwent an ownership change and are now a fast-growing business that specializes in same-day and express point-to-point courier services tailored for the manufacturing, medical, and professional sectors throughout the Capital Region and beyond. As a fully insured, bonded, and Department of Transportation licensed corporation, we excel in providing secure, HIPAA and TSA compliant delivery solutions, emphasizing integrity, reliability, and cost-effective services. Our dedicated approach has earned us a reputable standing as a trusted partner for businesses seeking quality, same-day delivery services at affordable rates.
Role:
We are in search of an experienced Sales Director to spearhead our sales strategy and team expansion, supporting our ambitious goal of tripling our growth year over year. This role is pivotal for someone who has a proven track record in not only closing clients but also crafting and leading comprehensive sales strategies for a high-growth business within the services industry. The ideal candidate will bring deep expertise in navigating the early stages of business scaling, demonstrating an ability to both secure new business and architect a robust sales infrastructure to sustain rapid expansion.
Responsibilities:
- Establish, develop, and maintain positive business and customer relationships
- Move all prospects to the proper stage of the pipeline via CRM throughout the day
- Maintain a clear, up to date and accurate pipeline in our CRM
- Follow up diligently and consistently with potential clients over extended periods of time
- Document all interactions with all prospects and clients in the notes section of CRM, escalating to Support team as needed
- Educate prospects on our products from an expert perspective
- Allow the Sales Team to shadow calls and give feedback
- Available from 9 am-5 pm EST to take calls
- Use both internal and external resources to maintain up to date knowledge of our products and industry
- Be mindful of any emerging patterns of negative feedback from clients and report to the Sales Team
- Collaborate with driver management team as well as the dispatch team to ensure smooth transitions from program to program and beyond
- Quickly escalate clients as needed through Customer Success Manager for action-planning
Results:
- Grow revenue from $1 million to $3 million by the end of year two
- Build a cold-calling and cold-emailing outbound lead generation campaign within the first three months
- Refine this process as often as necessary
- Expand our list of scheduled routes
- Expand our relationships within the banking, professional services, medical, and manufacturing spaces
- Research and develop new lines of business
- Hire two A-player sales associates (closers) within first six months
- One associate to land more scheduled accounts
- One associate to land more hotshot/on-demand accounts
- Work with the Driver Manager to prepare proposals, request quotes, and negotiate service terms and conditions for customers
- All prospects are properly moved in CRM and information is documented
- A close rate of 20% of Outbound eligible clients received per month is maintained
- All qualified prospects are consistently followed up with indefinitely
- Complete end-of-day KPI reports
- There is an effective line of communication between the Sales Manager and the rest of the Sales Team in which all necessary information is communicated in a timely manner
- Sales Manager remains well versed in the latest product offerings through continued education/trainings
Requirements
Requirements:
- Excellent communication skills
- Must be great at presenting
- Excellent at building rapport
- 5+ years of proven experience in sales leadership, with a track record of successfully scaling b2b sales operations and achieving revenue growth targets servicing contracts of $100k+ ACV
- Experience in achieving at least 200-300% YoY revenue growth for a company with $1M+ in annual revenue is required
- Demonstrated proficiency with leading sales tools and CRM software, such as HubSpot and Apollo.io
- Well organized and able to maintain a pipeline that can be observed and understood by the Sales Team
- Are routine driven