Support Operations Engineer (AU IT Services, Home-Based)
ConnectOS, Philippines
Job Description
Salary: P70,000 - P90,000 (Monthly Package)
Schedule: Monday Friday (Shifting/Rotational)
What are we looking for?
Skills Required:
- At least 3 years of L2 Service Desk/Support Operations Engineering experience preferably in an MSP environment
- Troubleshooting MS Windows Desktop and Server operating systems
- MS Office 365 and Exchange Server troubleshooting and administration
- An in-depth understanding of MS Active Directory and Group Policy
- LAN / WAN troubleshooting
- Previous experience working for a Managed Services Provider is highly regarded
- At least one industry certification such as Microsoft, Citrix, Cisco or similar
- A proven ability to demonstrate initiative and attention to detail
- A customer centric approach displaying both empathy and integrity
- ITIL experience and/or certification
Nice to Have:
- Bachelor’s degree in information management, Information Technology, Information System, Computer Science, Business Administration, or equivalent
- A proven ability to demonstrate initiative and attention to detail
- A customer centric approach displaying both empathy and integrity
- ITIL experience and/or certification
What will you do?
- Remote incident resolution and request fulfilment to SLAs
- Active Directory administration
- User creation and termination requests.
- Remote configuration of hardware and software
- Create Knowledgebase articles and process documents, where possible.
- Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
- Basic network troubleshooting and fault finding
- Work with third parties to Facilitate repair work for onsite desk side equipment
- Adherence to company’s service procedures.
Join the awesome team and enjoy these benefits amp; perks:
- Home-based work setup
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 1998, our client has been helpingorganisationsaccess technology to their business advantage.Theyachieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America.
To learn more about our awesome opportunities, visit connectos.co/careers
#ConnectOS #ConnectOSCareers #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.