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Customer Service Specialist
Spreetail, Philippines
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 25, 2024
Last Date
Feb 25, 2024
Location(s)
Job Description
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:www.spreetail.com.
We’re looking for aCustomer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis. How you will achieve success:- Communicate directly with our customers via phone and email.
- Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Drive innovative and creative solutions to protect revenue.
- Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
- Play a critical role in driving many processes that impact departments acrossSpreetailby advocating for customer initiatives.
What experiences will help you in this role: - Critical thinking without losing sight of the details.
- Accepting open feedback and accountability.
- Ability to multitask and prioritize effectively.
- Accuracy in typing.
- Proven track record of effective time management skills.
This is a remote position and requires candidates to have an available work-from-home setup Desktop/Laptop system requirements: - 4th generation or higher, at least Intel i3 or equivalent processor; - at least 4GB RAM; - Windows 10 and above or MAC OSX operating system - You are required to provide your own dual monitorsA strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)PC HeadsetA high-definition (HD) external or integrated webcam with at least 720p resolution.
#LI-Remote Job Specification
Spreetail
Information Technology and Services - San Jose, United States