Customer Service Representative - 16624256798
Support Shepherd, Philippines

Position: Customer Service Representative

Working Hours : Mon - Fri, 9 am - 5 pm EST (remote)

Salary : Up to 1,500/month (depending on the client’s final offer)

About the Role:

The company is looking for a Customer Service Representative who can help email customer support tickets. They’re a SaaS business that sells e-commerce software to farmers in North America.

Key Responsibilities:

• Answer questions from our farms using email and live chat on our website.
• Prioritize the urgency of support tickets and respond accordingly.
• Report technical support issues to the Technical Support Team.
• Convey product feedback from farms to the Product Team.
• Maintain detailed customer records in our CRM.
• Assess and recommend product and process improvements for greater efficiency.
• Assist in data entry tasks to set up new farm accounts.
• Work with the Onboarding team to provision new accounts for farms.
  

Requirements

• Has at least 2 years of experience working as a Customer Service Representative in a similar customer support role.
• Good - Excellent communication skills and excellent verbal and written English.
• Has an Interest in Agriculture, Technology, and supporting local farms.
• Excellent time management and social skills, essential to managing a variety of support matters and providing amazing customer service.
• Strong analytical and problem-solving skills.
• Has a keen eye and attention to detail.
• Must have a Positive attitude.
• SQL proficiency
• Experience in a startup environment
  

Benefits

Holidays : No Holidays (but three weeks worth of PTO will be provided)

Job Rewards and Benefits