Customer Service Representative (Change Role) - 16141421058
Support Shepherd, Philippines

LOOKING FOR FILIPINO CITIZEN BASED IN THE PHILIPPINES

We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position : CUSTOMER SERVICE REPRESENTATIVE

Work Hours : Flexible working days with 2 days off, 8am-5pm (1 hour break), UK timezone

Holidays : TBD

Pay Range : $800-1,500 USD per month

Duties and Responsibilities:

• Communicate with customers via online platform Zendesk logged in as , and responding via email, live chat and social media.
• Provide customers with expert help and advice on the full product range and be able to knowledgeably describe the incredible benefits of the product range. (Basic templates provided).
• Proficiently resolving product or service problems such as order/subscription queries, delivery issues, transaction problems/issues; determining the cause of the problem; explaining the best solution to the customer to solve their problem and provide a timely follow-up to ensure the outcome is to their satisfaction.
• Work with the TTC team to help develop ideas and initiatives to support a first-class customer experience.
• Share insights with the TTC team regarding customer needs and feedback, actions and remedies.
• Building a positive and happy relationship with all TTC customers by communicating with them following the TTC Brand guidelines.

Requirements

Written

• Minimum 1 year of experience
• Good to Excellent Communication and written Skills
• Good problem-solving and analytical skills.
• Excellent Computer/digital/smartphone literacy.
• Knowledge of CRM or Customer Service Platforms such as Zendesk. (Training can be provided)
• Ability to remain professional and considerate with customers and with a willingness to go the extra mile to help.
• Fun, optimistic, and happy with a bright outlook.
• Reliable and flexible, ability to work in a team and independently.
• Effective Communication: The customer is always right, offer a positive can-do approach to the customer
• Technical knowledge: You will likely need to know a bit of Technical/industry knowledge to effectively solve problems.

Job Rewards and Benefits