Human Resources Business Partner Manager
IntouchCx, Philippines

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

We’re looking for a Human Resources Business Partner Manager who can act as the main point person for implementing and executing Human Resource plans and programs. The incumbent will play a key role in managing the successful outcomes of employee relations matters, mitigating corporate risk, and contributing to the overall positive effect of the Human Resources team.

As Human Resources Business Partner Manager, You Will

• Check overall pulse of teams through climate and engagement surveys

• Motivate the team through relationship building and real-time coaching
• Ensure compliance of HR policies

• Provide coaching and development based on performance evaluations to direct reports
• Ensure effectiveness of performance management systems, ensuring continuous improvement of performance levels across the organization

• Implement comprehensive professional development plans and training programs
• Design and implement employee programs that promote company culture and core values
• Ensure proper communication of changes are introduced to appropriate teams
• Partner with other support departments and assist in providing actionable insights
• Identify and initiate human resource process improvements

Requirements

As Human Resources Business Partner Manager, You Have

• Bachelor’s Degree in HR, Psychology, Law or equivalent required
• A minimum of 5+ years of HR experience in a fast-paced environment
• Demonstrated expertise in developing and managing relationships with internal customers
• Ability to listen and maintain patience during difficult situations
• Strong project management skills
• Effective verbal and written communication skills
• Strong analytical, problem solving and decision-making skills
• Proven track record in leadership development and performance management
• Resilient attitude and demonstrated adaptability
• Strong business acumen and ability to make principled judgment calls

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Job Rewards and Benefits