Community Manager (Video Games) - Manila, Taiwan or Indonesia - Remote
Keywords Studios, Philippines
Job Description
Note: Depending on your location, the role could be open to freelance collaboration or employment contracts - if there is a possibility within our global footprint.
Keywords Community Management is a global team of 100+ community professionals providing expert community and social media services to gaming and entertainment clients.
Our team is growing, and we are always on the lookout for talented professionals who share our values and are passionate about the videogames industry.
As well as getting to work with some of the world’s greatest games, we offer the chance to join a thriving community of community professionals, and to develop your skills and career alongside a diverse, global team.
Responsibilities
- Reviewing all incoming community interactions on Discord and communicating directly with players.
- Responding to comments and player queries in a timely manner.
- Creating engaging content for Discord.
- Building in-depth reports on community growth and engagement, and proposing improvements based on those findings.
- Assisting the developer by collating and reporting on player feedback.
- Helping foster and maintain a safe and welcoming environment for a game community.
- Moderating discussions and comments following set community guidelines.
- Proactively suggest new ways to grow and care for your community.
- Creating and updating corresponding documentation as needed.
Requirements
- Desirable 2 years of experience managing Discord communitiesin gaming on a professional basis.
- Availability on Sunday to Thursday from 7 am to 4 pm GMT+8
- Excellent written and verbal communication skills in English.
- Passionate about video games and social media.
- Strong understanding of social media/community management platforms/ channels (Discord, Twitch, Reddit, Instagram, Facebook...)
- Expertise with social listening and social management best practices.
- Experience managing or moderating a thriving gaming community.
- Higher education in marketing, business administration, communication, adult education, or related fields.
Please make sure that your contact information, including your personal email address, location, and what languages you speak and write, is included on either your CV or your cover letter.
Benefits
As a remote role, we offer flexibility and a nice work-life balance.
Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
We work on exciting projects with global brands. We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.
If you are currently based in Manila, you will also have the following benefits:
- Paid Time Offs
- HMO and Worker's Insurance
- Annual Wellness Subsidy
- Hybrid work setup
- Annual Performance Appraisal
- Non-taxable Allowances
- Government Mandated Benefits
- Night Differential Pay
Good luck and we look forward to meeting you!