Supply Chain Specialist - 15103762466
Support Shepherd, Philippines

Position : Supply Chain Specialist

Duties and Responsibilities:

• Coordinate and manage order processing and fulfillment within our warehouse facilities.
• Secure optimum freight cost for customer shipment requirement
• Monitor inventory levels, track shipments, and ensure accurate order processing.
• Communicate effectively with B2B and B2C customers to address inquiries, provide order updates, and resolve any issues that may arise.
• Collaborate closely with vendor/service providers to arrange shipments, track deliveries, and ensure timely transportation of goods.
• Act as a bridge between our warehouse and customers for pick up, facilitating effective communication and problem-solving.
• Monitor and optimize logistics processes to enhance efficiency, reduce costs, and improve overall customer satisfaction.
• Prepare and maintain accurate records, reports, and documentation related to shipments, inventory, and customer interactions.
• Monitor and record all transactions for review and billing validations
• Proactively identify areas for improvement in logistics procedures and implement solutions to enhance operations.

Requirements

• 3-5 years experience in logistics coordination, customer service, and warehouse operations.
• Familiarity with Warehouse Management Systems (WMS) and e-commerce platforms.
• Strong communication skills, both written and verbal, to interact with customers, warehouse staff, and/or couriers effectively.
• Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment.
• Detail-oriented with excellent problem-solving skills to address logistics challenges.
• Proficiency in Google and Microsoft Office Suite (Excel, Word) for record-keeping and reporting.
• Adept at building and maintaining relationships with customers, couriers, and internal teams.
• Strong organizational skills to ensure smooth coordination of supply chain/logistics processes.
• Highly detail-oriented
• Skilled at prioritizing and time management, flexibility to adapt to changing priorities and requirements
• Entrepreneurial and willing to work hard, work fast, and work smart

Job Rewards and Benefits