Order Fulfillment Specialist (FOR ACTIVE POOLING)
Support Shepherd, Philippines

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact.

• Manage order processing and tracking systems to ensure accurate and timely fulfillment of customer orders.
• Collaborate with sales, customer service, and warehouse teams to address order-related issues and ensure a smooth order fulfillment process.
• Maintain accurate records of orders, shipments, and inventory levels.
• Monitor stock levels and proactively communicate with the inventory management team to ensure product availability.
• Coordinate with shipping carriers and logistics partners to ensure on-time delivery and resolve any shipping issues.
• Communicate with customers to provide order status updates, address inquiries, and manage customer expectations.
• Generate reports on order fulfillment progress, including key performance indicators and areas for improvement.
• Stay current with the latest order fulfillment processes, technologies, and industry trends.
• Identify opportunities for process improvement and collaborate with cross-functional teams to implement enhancements.
• Ensure compliance with company policies and procedures for order fulfillment and customer service.

Requirements

• Bachelor's degree in Business or related field.
• At least 2 years of experience in order fulfillment, supply chain, or related field.
• Excellent organizational, communication, and customer service skills.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Ability to thrive in a fast-paced environment and meet tight deadlines.
• Proficiency in Microsoft Office Suite and order management systems.
• Knowledge of basic accounting principles and inventory management concepts.

Job Rewards and Benefits