Site Reliability Engineer
ConnectOS, Philippines

Why Join Us?

Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We’ll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.

We’re always searching for great talent to join our team. If you’d like be part of a fast-growing industry leader with an exceptional company culture, we’d love to hear from you.

Why does this role exist?

Reporting into the Head of Technology, this role will be responsible for ensuring the continued stability and performance of production systems and implementing technology and processes that enable a proactive support strategy. Working with our existing SRE, you will manage the support function and help establish mature practices. Your day to day will involve interacting with stakeholders across the business and alongside experienced Developers, Testers and DevOps Engineers

What is this role responsible for?

• Provide operational support and engineering solutions for core systems and applications
• Liaise with external partners, stakeholders across the business and development teams for all support related queries
• Gather and analyze metrics from systems and applications to assist in and enhance performance tuning and fault finding
• Manage incident response, investigation and resolution; conduct root cause analysis and produce reports for all major incidents
• Participate in system design, platform management, storage and other planning associated with platform operations
• Proactively build and maintain sustainable systems and services through automation and uplifts
• Create and update technical documentation, processes and maintain a KB of all known issues, changes etc.
• Build and operate monitoring to ensure security, availability, reliability and performance of all systems
• Analyse current technology utilized within the company and develop steps and processes to improve and expand upon them
• Help foster a culture of designing for, and expecting failure in production systems - a culture where learning and knowledge sharing is expected and a culture of sustainable incident response and blameless post-mortem

Requirements

Experience:

• At least 3 years of experience working as an Application Support Engineer or experience with web application frameworks (Laravel)
• Experience with debugging code in Laravel and working with MySQL/MariaDB will be advantageous
• AWS experience (specifically EC2, Redis, RDS, S3, SQS, Cloudwatch)
• Exposure to any application monitoring tool such as Newrelic will be advantageous
• Previous experience working in an Agile environment is beneficial
• Experience with infrastructure as code and deployment via CI/CD pipelines

Benefits

Standard Job Benefits:

• HMO
• Paid Time-Off
• Quarterly Sick-Leave conversion
• Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)

• Equipment provided

StandardJob Highlights

• Career growth and development opportunities
• Stable organization and industry leader
• Collaborative and fruitful company culture

Salary Range: 90,000 - 160,000 gross

Job Rewards and Benefits