Viseven Groupis an international IT company specialising in interactive content and cloud-based solutions for global pharmaceutical companies since 2009; constant growth and self-development is in our corporate DNA. Our unique developments and approaches are actively used in more than 50 countries all over the world. Viseven's solutions are represented at major industry events in Barcelona, Philadelphia, London, etc.
The rapidly expanding team includes more than 700+ highly-skilled tech- and non-technical experts: front- and back-end developers, BA specialists and managers who create, localize and customize applications at 8 offices: in Kyiv, Zhytomyr, Vinnytsia, Ternopil (Ukraine), Tallinn (Estonia), New Delhi (India) and Bridgewater (NJ, USA).
Key Responsibilities:
- Processing of all incoming requests from Tier 1 according to SLA
- Diagnosis of problems with the product (reproduction, testing, analysis of logging, identification of reasons and their documentation, description of the steps for reproduction, and results of the research in the appropriate cases);
- Finding a solution for the problem, fixing it, or escalating it to the appropriate development team;
- Notification to T1 about the request resolution progress;
- Timely notification of T1 about delays in resolving a request if runtime identifies issues that are solved by external software vendors or need to be refined by the development team;
- Filling in the T2 internal knowledge base with the appropriate instructions about requests' handling and fixing;
- Conducting technical demos, trainings, and certifications for external and internal customers;
- Support of eWizard Framework Documentation site;
- Periodic and unplanned updates, customization, and testing of the content created by internal or external dev teams;
- Monitoring of eWizard instances and escalation of the identified problems to the appropriate development team;
- Analysis, validation, and detalization of requests for refinement of new functionality on content, framework, or platform level;
- Testing of new functionalities after releases
Technologies:
- HTML
- CSS / SCSS
- JavaScript
- Vue.js (React.js or basic knowledge of any modern framework)
- git
- Chrome DevTools
- Optional:
- Overall general knowledge of front-end development
- Node.js basics
Tech Skills:
- Basic understanding of CRM/CLM systems purpose and basics
- Digital tech: asset or content platform experience, usage of an asset management system.
- Content: experience/appreciation of the content development and deployment html5, CSS, and JS will be plus
- QA basics Acceptance Testing, Accessibility Testing, Alpha\Beta
- Testing, Conformance Testing, End-to-End Testing
- Configuration of SaaS solutions
- Identifying issues
- Repairing problems
- Updating systems
- Creation of technical documentation, guides and instructions
Soft Skills:
- Collaboration
- Communication
- Teamwork Skills
- Problem-solving amp; solution-oriented
- Excellent time management
- Customer Service
- Conflict Resolution
- Managing Customer Expectations
- Mentoring Junior Staff
- Training Customers to Use Technology
- Teaching Customers How to Work Around Product Limitations
Knowledge of languages:
- English Upper-Intermediate (B2) or higher
What we provide:We understand that our team members are essential to making our goals a reality, so we value and empower them to share their vision. And we reward this kind of passion with highly competitive compensation and exceptional benefits, such as:· Competitive compensation and regular performance based salary and career development reviews· Passionate experienced team, friendly atmosphere· Professional and career growth· Paid time off - 18 business days per year (20 business days after 2 years of cooperation)· Non-documented sickleave-4business days per year· Documentedsickleave- 20 business days per year· Family leave - 3 paid business days in case of marriage,childbirth or bereavement· English learning courses· Opportunities to participate in professional forums and conferences· Regular corporate events and team-buildings· Enjoyable working environment: comfortable and fully equipped office and possibility to work from home