About IntouchCX
IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through actionable insights and analytics.
For more on our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
We’re looking for an IT Desktop Generalist to maintain and repair computers, hardware, and software in a break/fix environment. The ideal candidate is someone with a passion to provide generalized IT support and be an advocate of IT standards at IntouchCX.
As IT Desktop Engineer, You Will
- Perform hardware troubleshooting which includes repairs, upgrades, and configuration of desktops and laptops
- Engage with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
- Monitor, report, and document system and performance issues
- Adhere to company policies, core values, and procedures
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
- Manage the installation, diagnostics, repairs, maintenance and upgrades of all hardware and equipment (including but not limited to desktops, laptops, printers) for optimal workstation performance
- Complete projects by coordinating resources and timetables with others
- Verify application results by conducting system audits of implemented technologies
- Interpret service delivery key metrics to problem solve
- Provide generalized IT support as required
Requirements
As IT Desktop Engineer, You Have
- A post-secondary degree or certificate, preferably in computer related courses (IT/CompSci/CompEng, etc.)
- At least 1 year experience in a call center environment, or directly related experience working in a similar technical environment (asset)
- Graduate level students will be considered
- Experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, Desktop, Laptop, software installation and peripheral troubleshooting support
- Working knowledge with MS Windows, IOS/OSX, Android, Linux system environments
- Strong analytical skills, sound judgement and ability to work effectively with internal clients, IT Management and other team members
- Excellent English communication skills, both written and verbal
- The ability to comprehend, capture and interpret basic information
- The ability to work in a fast paced and time sensitive environment
- Strong interpersonal and organizational skills, and customer-oriented
- Tech savvy and updated on the latest technology available on the market (tablets, game consoles, LED TVs, etc.)
- Ability to work a variety of shifts, including days, evenings, and holidays
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.