Community Manager - 13688499345
Support Shepherd, Philippines

LOOKING FOR FILIPINO CITIZENS RESIDING IN THE PHILIPPINES

Position: Customer Strategist

Working Schedule: PST / CST (Flexible)

Holidays: TBD

Salary Range: $800-$1,500 USD/ month

• B2B Community Management:
  • Drive sales-qualified opportunities for our sms demand gen program.
  • Develop and implement B2B community management strategies to foster engagement, facilitate thought leadership, and build a strong network of e-commerce leads/businesses.
  • Monitor and moderate B2B-focused online communities, such as industry forums, LinkedIn groups, and other professional networks, ensuring compliance with community guidelines and promoting productive discussions.
  • Respond to business inquiries, comments, and feedback promptly and professionally yet with a human twist while maintaining a positive brand image in the B2B space.
  • Identify and nurture key industry influencers, thought leaders, and partners within the community, fostering collaboration and establishing meaningful connections.
  • B2B Social Media Strategy and Execution:
    • Develop and execute B2B-focused (Lifecycle and Attribution) social media growth execution (outbound social) to enhance brand visibility, generate leads, and drive engagement among prospects.
    • Create compelling content specifically tailored to the B2B audience, including thought leadership articles, industry insights, case studies, and relevant news updates.
    • Monitor B2B (Lifecycle and Attribution) social media trends, emerging platforms, and industry best practices to ensure our social media presence remains innovative and effective in targeting businesses.
    • Schedule and publish B2B-focused (Lifecycle and Attribution) social media content, utilizing appropriate platforms and tools, and monitor performance metrics to optimize engagement and reach within the B2B sector.
    • Collaborate closely with cross-functional teams, such as sales, product, and customer success, to align social media campaigns with B2B marketing objectives and support lead generation efforts.
  Analytics and Reporting:
  • Track and analyze B2B social media metrics, such as engagement rates, lead generation, and conversion rates, to identify trends, insights, and areas for improvement in targeting businesses.
  • Prepare regular reports summarizing B2B social media performance and key metrics, providing actionable recommendations to enhance future campaigns and optimize ROI.
  • Stay updated on competitor activities and industry trends in the B2B space, leveraging insights to strengthen our B2B social media strategies and maintain a competitive advantage.
  Who You Are:
  • You’re equal parts professional and fun; you know how to get folks to engage while toe-ing the line of branding within social media contexts.
  • Bachelor's degree in Business, Marketing, another quantitative field, or equivalent work experience in an brand management role
  • Demonstrable history of personal achievement and work ethic
  • Strong desire to grow a career in the advertising technology industry
  • Excitement to learn and further refine the fundamentals of digital marketing, lifecycle marketing, and programmatic digital media buying operations and supporting technology

Requirements

• Proficiency in Hubspot
• Working knowledge of Social Media Publishing Tools
• Working knowledge of RFM (recency, frequency, and monetary value) strategies
• Working knowledge of basic design tools - Photoshop encouraged
• Experience working with e-commerce/DTC brands
• Ability to write to a brand voice
• Familiarity with SMS best practices
• Ability to work in a fast-paced environment with strong project management skills
• Must be a self-starter and self-motivated
• Strong organizational and teamwork skills, ability to multitask
• Knowledge of best practices and copywriting standards
• Exceptional attention to detail
• Familiarity with Google Suite
• Bachelor’s degree or related field of experience
• Data Entry and other ad-hoc reporting tasks
• Strong computer literacy
• Excellent written communication skills
• Excellent attention to detail

Job Rewards and Benefits