Customer Service Specialist - 13602454584
Support Shepherd, Philippines
Job Description
LOOKING FOR FILIPINO OR PHILIPPINE-BASED CANDIDATES
Position: Customer Service Specialist
Salary Range: 800 - 1500 USD (to be assessed and approved by the client based on the candidate's experience, knowledge, skills, and abilities)
Schedule: Monday to Friday, 8AM-4PM PST (12AM-8AM MNL Time)
About the company:
We are a fast-growing DTC company selling funeral caskets directly to American consumers via Amazon, Walmart, Sam's Club, and their own website. Our mission is to offer designer caskets at revolutionary prices, while driving affordability and transparency in the funeral industry.
Responsibilities:
We are establishing a world-class and first consumer brand in funeral products, and are looking for a Customer Service Specialist to help us scale our operations and client service. In this role, you will work directly with the founders and management team as we scale the business.
- Correspond with customers via phone, online chat, and e-mail (both transactional/updates, as well as inbound)
- Correspond with B2B customers via phone, online chat, and e-mail
- Coordinate with rest of team on shared tasks
- Potentially growth marketing activities as needed
- Generate PO's
- Book shipments and generate BOL's
- Quality control - ensure that order details match in all systems
- Track shipments via shipper systems
Requirements
- At least 2 years of previous experience in customer support
- Extremely detail oriented - obsessed over accuracy. This is the most important skillset and attribute. We sell funeral caskets to grieving families - things can go wrong from time to time, but we need to be obsessed over every detail to ensure that we are not the root cause.
- Highly proficient in written and spoken English
- Fast typing (60 WPM)
- Excellent communication
- Empathetic customer service/customer success
- Ownership - drives problems/open issues with urgency until resolved
- Working knowledge in Google Workspace, Airtable, QuickBooks, and Slack desired
Benefits
Holidays : regular PH holidays off